Your doctor

Who treats you

The physician who consulted you. Not a technician, not a nurse substituting on the day, and not whoever happens to be free when you arrive. The person who examines you, writes your plan and answers your questions is the person who performs the treatment.

That is the whole of this page’s subject. It is a small claim, and it is the one that decides whether a treatment plan means anything: a plan written by one person and executed by another is a plan nobody owns.

Verify it before you book

You do not have to take that on trust, and you should not.

Every physician in China is registered, and the registration is public. Your physician’s registration can be looked up on the National Health Commission’s public registry — the same government registry anyone can open, not a certificate on a clinic wall. Before you book, ask us for the physician’s registration number and the link to look it up. Then look it up yourself.

What the registry is for is narrow and useful: it tells you whether this person is licensed to practise, and what they are licensed to practise. That is the question a photograph cannot answer.

If anything does not match, do not book. If the number does not resolve, if the name does not come back, or if what comes back is not the person who would be treating you, say so and stop there. A clinic that finds that question difficult is telling you something.

Six physicians, named

Everything above is a method. These are six people you can use it on.

They are physicians of the five partner hospital departments listed at the end of this page, and their departments publish them as their own. Some of the doctors across those departments also work at this clinic, so the rosters and ours are not two separate worlds — but which physician you see is arranged case by case, with the department, and confirmed with you before anything is booked. Nothing below is a promise that one of these six will treat you.

What follows is what those departments publish about them: rank, stated scope, and their own words. Every paragraph is a translation of what a hospital or a physician published, and each entry links to the department that published it. We have not verified any of it with the hospitals.

Injectables, laser and skin

Four whose published scope is the work this clinic does — injectable treatment, laser and light-based treatment, and skin disease.

Surgery and referral

Two whose published scope is surgical. This clinic does not operate; where surgery is the answer, it is referred, and the referral is to one of the departments below.

The consultation is with that physician

The free video consultation is not a triage call with a salesperson who then passes you to a clinician. It is with the physician who would perform your treatment, and it normally runs forty to sixty minutes — most of which is the physician asking you things, not presenting things to you.

Expect it to include the possibility of no. A consultation that comes back with the answer “this is worth doing, and here is the plan” every single time is not an assessment; it is a queue. You should be able to leave that call with one of three outcomes: a plan for this clinic, a referral to a partner hospital department because your case needs something this clinic does not do, or the honest answer that treatment is not appropriate for you now.

Six questions worth asking

At the consultation, or by email before it. These are the questions whose answers change what you should do:

1. Will you personally perform this treatment? Ask it directly. The answer should be yes, and it should match the registration you looked up.
2. What would make you say no to treating me? A physician who cannot describe the cases they turn away is not describing a practice.
3. What is the plan if the result is not what we expect? You are entitled to know what happens next, and to have it written down rather than described.
4. Which device and which product, by name and registration number? So that you can verify both before either is used — see below.
5. What are the risks for my skin type specifically? Not the general list. In skin types III and above the complication that matters most after laser, peel or energy treatment is pigment left behind by the treatment itself, and the plan should be built around that risk rather than around a faster result.
6. How many sessions, over how long, and what does that mean for my trip? A plan that needs three visits over six months is a different trip from a plan that needs one, and you should know which one you are planning before you book a flight.

What you verify on the day

Two checks happen in front of you before anything is used, and they are yours to perform rather than ours to announce:

• The device — the manufacturer’s code on the handpiece is checked against that device’s registration.
• The product — the registration on the vial or syringe is read with the batch visible on the packaging.

If a code does not resolve, or the packaging does not match what you were quoted, treatment stops there and nothing is charged. A physician who has done this in front of a patient several hundred times will not find it awkward, and that is itself a useful thing to watch for.

If your case is not for this clinic

Some cases need surgery, and some turn out to be a skin disease rather than a cosmetic concern. Neither is treated here. Where that is the answer, you are referred to one of five partner hospital departments in Nanjing, and it is that hospital — with its own physicians and its own responsibility — that then treats you:

• Medical Aesthetics Department, Nanjing BenQ Medical Center
• Department of Dermatology and Venereology, Nanjing Drum Tower Hospital
• Medical Aesthetics Centre, Fourth Affiliated Hospital of Nanjing Medical University
• Medical Aesthetics Department, Second Affiliated Hospital of Nanjing Medical University
• Medical Aesthetics Department, Nanjing International Hospital

These are partners rather than branches, and the physicians on their rosters are theirs. Some of them also practise at this clinic, which is why the rosters and ours are not entirely separate — each department has its own page with the facts attributed to the hospital that published them. Six of those physicians, with the profiles their departments publish for them, are set out above.

That boundary — what is done here, what is done by a partner hospital, and what is neither — is set out in full on the services page.

---

Before you decide anything

Ask for the registration number first. It costs nothing, it takes a few minutes to check, and it is the one part of this page you do not have to believe.

Then, if you want to hear how the physician works before committing to anything, book the free video consultation. It costs nothing, there is no deposit, and the answer may be that you should not come.